Bachelor in Business Administration, Major MIS, University of Arizona, Master in Marketing, PHD in Strategies and Techniques for stimulating growth and enhancing customer satisfaction to manage customer relationships. Certified Call Center Manager. Certified Trainer.

Management Consulting and Training

Emirates Airline: Manager Reservations, CRM, Call Centers, and Quality Control: 14 years

Emirates Post: CEO 8 years

The Teleservices Company: President since 2000. www.teleservices.ae

LEVENBERT Consulting: Chairman since 2009. www.levenbert.com

Over 30 years of experience in Management, Leadership, Customer Service, Call Centers, Organisation Excellence, Self-development, Training, and Consulting.

Public Speaker.

Radio programs.

First UAE National to receive "Call Center Manager of the Year" for two consecutive years 2001 and 2002 from the largest international association in the world for call centers ICCM, Chicago, USA. SME first Entrepreneur of the year 2004 Award by HH Shk Mohammad bin Rashid Al Maktoum. SME first Best Consulting Company services Award by HH Shk Mohammed Bin Rashid Al Maktoum.

Arabic, English