English & Arabic speaking professional with over 15 years of extensive experience in the areas of training mostly within FMCG. This includes, business development, Arabic content translation and operations. Successfully managed a training center in Dubai, as well as implemented training strategies for various companies

• Qualification
  HR, Banking, HACCP Level 3
• Expertise
  Food Import Regulations, Excellence Customer Service, Food Trading Operations, Customer experience
• Experience

  Training & Development Consultant  

  Copywriter & Instructor @The Emirates Academy of Hospitality Management, Dubai

  • Training courses for SME businesses - prepare a scheme of work, lessons, plans and deliver the training.

  • Design suitable course materials and other documents such as hand outs and exercises

  • Deliver various training programs in both English and Arabic

  • Assist in the evaluation of the training effectiveness and course outcomes

  • Dubai SME, Dubai Entrepreneurship Academy – Dubai, UAE (Professional Hospitality & Restaurant Management Certificate) Program

  • Khalifa Fund – Al Ain, UAE (Professional Hospitality & Restaurant Management Certificate) Program

  • Sheikh Khalifa General Hospital – Umm Al Quwain, UAE (Five Star Customer Service) program

  • Prime Minister Office – Dubai, UAE (Customer Service Excellence Program)

  • Cleveland Clinic - Abu Dhabi, UAE (Customer Service Excellence Program)

  • Sharjah Airport Free Zone - Sharjah, UAE (Customer Service Excellence Program)

  • Tasheel Platinum – Dubai, UAE (7 Star Customer Service Excellence Program)

   

• Certifications
  Fundamentals of digital marketing, Creative writing and critical reading course, Step up to leadership course
• Achievements
  My biggest achievement is delivering a training program to the team working at Prime Minister's Office in Dubai.
• Language
  English, Arabic